Digital Government

Public Platforms

Urban Intelligence

Transforming citizen experiences through innovative, digital technologies.

Industry Overview

The current system of public governance in most countries is still offline and paper-based. We still have people going in-person and waiting in lines at various public counters, cumbersome forms to fill out and mountains of paper to sort and archive. Governments today have to reach out to people on a larger and more complex scale in order to inform and familiarize the citizens with new regulations and policies and create streamlined workflows, improve access to public information, provide government transparency, and support inter-agency data integration.

Current challenges most Governments are facing today:

Raise process efficiency: faster and simpler workflows in accordance with applicable legislation.
Increase transparency and establish open communication with citizens.
Reduce corruption and shadow economy.
Drive sustainable economic growth and improve citizens wellbeing.

Expertise

With over 8 years in the field and backed by a combination of experience and insight, Indrivo has built a strong reputation by providing technology solutions and services to local government and national public sector institutions. Indrivo has emerged as a leading choice in providing innovative software which helped governments transform their operations and infrastructures, engage citizens and businesses and accelerate economic development and environmental sustainability.

We provide technical solutions to streamline the most commonly used services by citizens and companies. Depending on the requirements, there is a whole set of technologies that can be used to develop or configure IT systems:

  • PHP (including Drupal CMS) and ASP.NET for web platforms;
  • .NET Framework and Java for client and server applications and web services;
  • Microsoft SharePoint for internal communication infrastructure.
The scope of the IT systems may differ, depending on the primary users:
Citizens

Citizens: external systems where primary user is the population itself. These systems are designed to provide online public services, access to necessary data and facilitate the communication between the population and public institutions.

Employees

Employees: internal systems where primary users are the governmental staff. These systems are designed to speed up internal business processes and streamline the workflow;

Businesses

Businesses: systems that contribute to the creation of a more business-friendly environment in several areas, particularly at starting a business, dealing with permits, paying corporate taxes, facilitating trading and fair competition.

Other Public Institutions

Other Public Institutions: support systems of national offices which share data within the government sectors for a cross-domain collaboration (ex. police departments and the judiciary).

Our full-featured services and solutions

From our experience, an essential aspect of a successfully implemented solution is a thorough understanding of the primary reasons why the system is required in the first place. The main goal is not to execute and deliver on the technical specifications, but to create a truly usable system. We understand that the most important moment is not when a system goes live, but when its users - citizens and employees - benefit from using it. Whether designing a new IT service, migrating applications or modernizing infrastructure, we employ Agile technical schemes that can be securely migrated or morphed into advanced versions in the future.

Agile Development
Big & Open Data Analytics platforms
Robust Cybersecurity
  • Online access platforms for automated activities and transactions: documentation centers, voting systems, tax and revenue systems
  • Communication platforms to reach out to people and businesses 
  • Business portals for companies to simplify their administrative, functional and business transactions with local and national authorities 
  • Integrated payment Platforms
  • E-Justice functionality for digitizing the correspondence and legal documentation
  • Integrated citizen ID management and electronic submission of documents
  • Digital end-to-end solutions for grants and tenders management 
  • Web Development: websites and web portals to promote government services and functions to online communities.

Indrivo is ideally positioned to deliver better citizen experiences while reducing costs. We offer a unique combination of public sector domain expertise, digital consultancy skills and other complementary solutions.

Custom and purpose-built

Custom and purpose-built: applications customized to fit specific roles and departments at a local and national level

Smart and intelligent

Smart and intelligent: built-in intelligence with business processes that infuse big data and analytics for proactive actions
 

Efficient and productive

Efficient and productive: increasing workforce productivity by seamlessly integrating business processes

Flexible and adaptable

Flexible and adaptable: enabling Government & public organisations to change & evolve in real time and not be held back by legacy technology
 

Urban Intelligence

There are just a few real examples of a truly SMART city that’s actually been delivered and implemented, though most major cities in the world are already supporting their communities with an innovating technology which engages, informs and empowers. There are many software platforms that support SMART cities and they are constantly evolving along with developers, suppliers and vendors who are able to support and operate it.

A SMART city should be a living city, one that aims to combine sustainable urban development with urban intelligence. Under the concept of Smart Cities, our intention is to improve the administration of cities by means of more adaptive infrastructures - with the ability to aggregate information on their own status and to self-regulate based on the status of the entire system, following the examples provided by traffic or resource management.

The role of IT in the city landscape is fundamental to urban intelligence and we are starting to gain considerable expertise to lead this element of our business. 

Urban

We have successfully implemented more than 22 technology projects — here are just a few:

Shift to a citizen-focused, digitally capable Government: take the next steps with us.

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