Communications & Media
High-Tech
Telecom
Delivering digital and omni-channel, people-first solutions for Next-Gen Communications, Media and Telecom companies.
Operational challenges
- High network availability
- Develop new services and products
- Increase security
- Quickly ramp up or down capacity
- Automate processes and reduce costs
Customer needs
- Use more free services
- Consume less from service provider
- Look for lowest price
Business challenges
- Keep pace with extreme competition
- Cooperate with over-the-top providers
- Improve time to market
- Integrate new acquisitions
60
Monitoring and network performance
Charging and billing systems
CRM systems
Data analysis and reporting
Customer and Partner Portals
Custom web and mobile applications
Monitoring and network performance
Our customized solutions allow for managing multiple operations effectively and it analyzes network performance metrics across traditional and hybrid-cloud architectures in a one-dashboard experience.
- Network resources inventory management;
- Performance management;
- Fault management and trouble ticketing;
- Service Fulfillment and Assurance;
- Field Force Management.
Charging and billing systems
Flexible and real-time billing and charging solutions that enable:
- Subscribers to have instant control over their plans as well as benefit from multiple offerings;
- Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration);
- Real-time billing systems also allow enterprise clients and residential users to compare usage costs, enabling them to adjust their service plans, if needed.
CRM systems
Engage with subscribers in multiple ways:
- Customer account management: tracking of the order history, channel activity, and more;
- Loyalty program management: creating tailored offers, promotions and information on services and products;
- Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.
Data analysis and reporting
Improve the performance of data-rich business processes through:
- Data warehousing: aggregating data from multiple sources into a single, quick and safe database, which we design and implement;
- Advanced reporting and visualization: custom reports to evaluate campaign efficiency, anticipate evolution and get strategic information for further improvements;
- Predictive analytics: analyzing customer behavior through segmentation and history.
Customer and Partner Portals
Web and mobile customizable interactive portals that allow customers to access services, schedule appointments, submit service requests and problem tickets and report their needs at any time.
- Profile-based and personalized;
- Secure, powerful and scalable;
- Integrated with business systems, data analysis tools and social media;
- Optimized for mobile phones and tablets.
Custom web and mobile applications:
- Mobile number portability system;
- Sales force automation system: to support the configuration, pricing and quote generation in sales processes.
Succeed in a 5G world with new business models, operational efficiencies, and customer engagement. We redefine your operations by digitizing your internal platforms and processes.
Reduce capex and improve operational efficiency
Consolidate workloads and optimise location
Reduce development costs and speed up time to market
Enable a single platform for multiple applications and users
Provide customised services for users
Scale services and capacity on per-need basis
Reduce planning and provisioning
Integrate customer data across the network, touchpoints, billing, and finance
40
