Client: Confidential Public Utility Services Operator
Sector: Utility Billing, Digital Transformation, e-Government
Services Provided: IT Consultancy, Digital Architecture Design, ToR Development
Background
The client, a public service provider, operates a national utility information and billing service. As the demand for transparency, automation, and unified payment flows increased, the client needed a roadmap and detailed technical specifications for a digital platform named E-InfoBon.
The goal: centralize and digitize all service interactions – from billing calculations to utility payments – within a secure, scalable platform.
Project Objectives
Indrivo was entrusted with:
- Designing a digital transformation roadmap for the future E-InfoBon platform
- Drafting a complete Terms of Reference (ToR) for public procurement and implementation
- Outlining interoperability requirements for integration with utility providers, financial institutions, and government systems
Scope of the Platform
The E-InfoBon system is envisioned as a digital intermediary that handles:
- Billing Consolidation - Aggregating volume and cost data from utility providers and generating user-specific invoices
- Document Distribution - Delivering electronic invoices and consumption reports to citizens and institutions
- Payment Mediation - Facilitating payments, managing monetary flows, and confirming transactions between users and providers
- Workflow Integration - Interconnecting with third-party actors via secure APIs for real-time data exchange
Key Deliverables by Indrivo
- Business Process Mapping: analyzed and documented InfoBon’s operational flows
- System Architecture Blueprint: modular design with billing, distribution, and payment components
- Data Interchange Model: structured API and third-party integration plan
- Security & Compliance Standards: aligned with national e-governance norms
- Full Terms of Reference (ToR): detailing functional, technical, and non-functional requirements
Impact
- The client is now equipped with a clear strategic plan and actionable documentation to launch the E-InfoBon platform.
- Public procurement can now be initiated transparently with clear scope, cost estimation, and timeline.
- Long-term interoperability and automation are now embedded in the platform’s DNA.
Technologies Recommended
Although Indrivo’s role was focused on consultancy, the suggested tech stack included:
- Backend: .NET Core
- Frontend: Vue.js or React
- Database: PostgreSQL / MS SQL
- Payment Gateway: Moldinconbank integration
- Hosting: Government Cloud or Private Secure Hosting
