Insurance Management System for a Leading Moldovan Insurance Company

Client

One of Moldova’s top-tier insurance providers, offering a broad portfolio of general (non-life) and health insurance products to individuals and businesses.

Project Goals

The client aimed to replace a fragmented set of legacy systems with a modern, integrated Insurance Management System that could:

  • Centralize all policy, claims, reinsurance, and customer data

  • Streamline sales, underwriting, and reporting

  • Enable integration with regulatory systems (e.g., CNPF, e-Check, MSign)

  • Improve customer experience and reduce administrative workload

System Modules

1. Policy Administration

  • Creation and renewal of insurance contracts (auto, property, health, travel)

  • Support for group policies and endorsements

  • Dynamic product setup with configurable terms and conditions

  • Integration with pricing engines and underwriter rules

 2. Quotation & Underwriting

  • Quotation wizard with validation logic by product type

  • Automated risk scoring

  • Underwriter approval workflows

  • Multichannel quotation initiation (agents, call center, B2B APIs)

3. Claims Management

  • FNOL (First Notification of Loss) module

  • Document upload (accident photos, medical records, police reports)

  • Claims triage and automated checklist generation

  • Real-time claim status tracking

  • Integration with expert appraisal systems

4. Reinsurance Automation

  • Automatic treaty and facultative matching

  • Generation of bordereaux and reinsurance notifications

  • Exception management for retention overflows and rejected cases

5. CRM & Customer Portal

  • Unified view of customer history, policies, claims, and payments

  • Secure online access for customers to manage policies and submit claims

  • SMS/email notifications and reminders

6. Accounting & Financial Control

  • Premium accounting, commission calculation, and receivables tracking

  • Integration with local ERP and banking APIs

  • Audit-ready transaction logging and reconciliation

7. Regulatory & Reporting Tools

  • Export and submission of required forms to CNPF

  • Real-time validation with e-Check for policies

  • Electronic signatures using MSign

  • Dashboards for solvency, sales, and operational KPIs

Technology Stack

Layer Technology

FrontendVue.js / Blazor

Backend .NET Core 7

Database PostgreSQL 

Authentication OAuth2 / SSO / Role-based access

APIs & Integration REST APIs, CNPF API, e-Check, MSign

Hosting On-premises

 

Implementation Approach

  1. Business Process Mapping: Joint workshops with underwriting, claims, and finance departments
  2. MVP Delivery: Focused on motor and property insurance lines
  3. Agile Rollout: Module-by-module deployment over 6 months
  4. Data Migration: From multiple Excel/Access systems to a unified DB
  5. Staff Training & Support

Impact & Outcomes

  • Reduced policy issuance time from 2 hours to 10 minutes
  • Enabled self-service capabilities for over 20,000 clients
  • Improved claims turnaround time by 30%
  • Automated over 80% of reinsurance notifications
  • Achieved full compliance with national financial regulators

Conclusion

The new Insurance Management System became a mission-critical asset for the company, enabling digital agility, regulatory alignment, and scalability for future product lines. It has set a benchmark in Moldova’s insurance industry for operational excellence and customer service.

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