Insurance Management System for a Leading Moldovan Insurance Company

Client

One of Moldova’s top-tier insurance providers, offering a broad portfolio of general (non-life) and health insurance products to individuals and businesses.

Project Goals

The client aimed to replace a fragmented set of legacy systems with a modern, integrated Insurance Management System that could:

Centralize all policy, claims, reinsurance, and customer data
Streamline sales, underwriting, and reporting
Enable integration with regulatory systems (e.g., CNPF, e-Check, MSign)
Improve customer experience and reduce administrative workload

System Modules

1. Policy Administration

Creation and renewal of insurance contracts (auto, property, health, travel)
Support for group policies and endorsements
Dynamic product setup with configurable terms and conditions
Integration with pricing engines and underwriter rules

2. Quotation & Underwriting

Quotation wizard with validation logic by product type
Automated risk scoring
Underwriter approval workflows
Multichannel quotation initiation (agents, call center, B2B APIs)

3. Claims Management

FNOL (First Notification of Loss) module
Document upload (accident photos, medical records, police reports)
Claims triage and automated checklist generation
Real-time claim status tracking
Integration with expert appraisal systems

4. Reinsurance Automation

Automatic treaty and facultative matching
Generation of bordereaux and reinsurance notifications
Exception management for retention overflows and rejected cases

5. CRM & Customer Portal

Unified view of customer history, policies, claims, and payments
Secure online access for customers to manage policies and submit claims
SMS/email notifications and reminders

6. Accounting & Financial Control

Premium accounting, commission calculation, and receivables tracking
Integration with local ERP and banking APIs
Audit-ready transaction logging and reconciliation

7. Regulatory & Reporting Tools

Export and submission of required forms to CNPF
Real-time validation with e-Check for policies
Electronic signatures using MSign
Dashboards for solvency, sales, and operational KPIs

Technology Stack

Layer Technology

Frontend

Backend

Database

Authentication

APIs & Integration

Hosting

Vue.js / Blazor

.NET Core 7

PostgreSQL

OAuth2 / SSO / Role-based access

REST APIs, CNPF API, e-Check, MSign

On-premises

Implementation Approach

Business Process Mapping: Joint workshops with underwriting, claims, and finance departments
MVP Delivery: Focused on motor and property insurance lines
Agile Rollout: Module-by-module deployment over 6 months
Data Migration: From multiple Excel/Access systems to a unified DB
Staff Training & Support

Impact & Outcomes

Reduced policy issuance time from 2 hours to 10 minutes
Enabled self-service capabilities for over 20,000 clients
Improved claims turnaround time by 30%
Automated over 80% of reinsurance notifications
Achieved full compliance with national financial regulators

Conclusion

The new Insurance Management System became a mission-critical asset for the company, enabling digital agility, regulatory alignment, and scalability for future product lines. It has set a benchmark in Moldova’s insurance industry for operational excellence and customer service.