Insurance Management System for a Leading Moldovan Insurance Company

Client

One of Moldova’s top-tier insurance providers, offering a broad portfolio of general (non-life) and health insurance products to individuals and businesses.

Project Goals

The client aimed to replace a fragmented set of legacy systems with a modern, integrated Insurance Management System that could:

• Centralize all policy, claims, reinsurance, and customer data

• Streamline sales, underwriting, and reporting

• Enable integration with regulatory systems (e.g., CNPF, e-Check, MSign)

• Improve customer experience and reduce administrative workload

System Modules

1. Policy Administration

• Creation and renewal of insurance contracts (auto, property, health, travel)

• Support for group policies and endorsements

• Dynamic product setup with configurable terms and conditions

• Integration with pricing engines and underwriter rules

 2. Quotation & Underwriting

• Quotation wizard with validation logic by product type

• Automated risk scoring

• Underwriter approval workflows

• Multichannel quotation initiation (agents, call center, B2B APIs)

3. Claims Management

• FNOL (First Notification of Loss) module

• Document upload (accident photos, medical records, police reports)

• Claims triage and automated checklist generation

• Real-time claim status tracking

• Integration with expert appraisal systems

4. Reinsurance Automation

• Automatic treaty and facultative matching

• Generation of bordereaux and reinsurance notifications

• Exception management for retention overflows and rejected cases

5. CRM & Customer Portal

• Unified view of customer history, policies, claims, and payments

• Secure online access for customers to manage policies and submit claims

• SMS/email notifications and reminders

6. Accounting & Financial Control

• Premium accounting, commission calculation, and receivables tracking

• Integration with local ERP and banking APIs

• Audit-ready transaction logging and reconciliation

7. Regulatory & Reporting Tools

• Export and submission of required forms to CNPF

• Real-time validation with e-Check for policies

• Electronic signatures using MSign

• Dashboards for solvency, sales, and operational KPIs

Technology Stack

Layer Technology

FrontendVue.js / Blazor

Backend .NET Core 7

Database PostgreSQL 

Authentication OAuth2 / SSO / Role-based access

APIs & Integration REST APIs, CNPF API, e-Check, MSign

Hosting On-premises

Implementation Approach

1. Business Process Mapping: Joint workshops with underwriting, claims, and finance departments
2. MVP Delivery: Focused on motor and property insurance lines
3. Agile Rollout: Module-by-module deployment over 6 months
4. Data Migration: From multiple Excel/Access systems to a unified DB
5. Staff Training & Support

Impact & Outcomes

• Reduced policy issuance time from 2 hours to 10 minutes
• Enabled self-service capabilities for over 20,000 clients
• Improved claims turnaround time by 30%
• Automated over 80% of reinsurance notifications
• Achieved full compliance with national financial regulators

Conclusion

The new Insurance Management System became a mission-critical asset for the company, enabling digital agility, regulatory alignment, and scalability for future product lines. It has set a benchmark in Moldova’s insurance industry for operational excellence and customer service.