Custom Order Management System for a U.S. Manufacturing Company

About the Client

A leading U.S.-based manufacturer and distributor of customizable outdoor structures needed a digital platform to streamline its order management workflow, from intake to fulfillment.

Business Challenge

The client's order processing relied heavily on manual spreadsheets and email chains, creating:

  • Inefficient handling of high-volume, customized product orders
  • Poor visibility into order status and delays
  • Lack of coordination between sales, production, and logistics
  • Limited customer communication and tracking

Our Solution

We developed a tailored Order Management System (OMS) that centralized and digitized the client’s full order lifecycle. Key capabilities included:

  • Custom Order Capture – Digital form for entering complex, configurable product data
  • Order Status Dashboard – Real-time visibility across departments
  • File Attachment Support – Upload specs, drawings, and approvals directly to orders
  • Automated Notifications – Internal alerts and customer-facing updates
  • CRM Integration – Unified view of customer orders and communications

Technologies Used

  • Backend: .NET Core
  • Frontend: Angular
  • Database: Microsoft SQL Server
  • APIs: RESTful integrations for logistics and shipping partners
  • Authentication: OAuth 2.0 with role-based access
  • Hosting: Azure App Services

Results

  • Cut order processing time by over 40%
  • Reduced manual entry errors and fulfillment delays
  • Improved communication and transparency for both teams and customers
  • Decreased backlogs and support queries related to order status

Business Impact

The system provided a centralized, automated platform that aligned departments and improved operational efficiency. It laid a strong digital foundation for the company’s continued growth and client satisfaction in the competitive U.S. market.

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Sumit Container

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