About the Client
A leading U.S.-based manufacturer and distributor of customizable outdoor structures needed a digital platform to streamline its order management workflow, from intake to fulfillment.
Business Challenge
The client's order processing relied heavily on manual spreadsheets and email chains, creating:
- Inefficient handling of high-volume, customized product orders
- Poor visibility into order status and delays
- Lack of coordination between sales, production, and logistics
- Limited customer communication and tracking
Our Solution
We developed a tailored Order Management System (OMS) that centralized and digitized the client’s full order lifecycle. Key capabilities included:
- Custom Order Capture – Digital form for entering complex, configurable product data
- Order Status Dashboard – Real-time visibility across departments
- File Attachment Support – Upload specs, drawings, and approvals directly to orders
- Automated Notifications – Internal alerts and customer-facing updates
- CRM Integration – Unified view of customer orders and communications
Technologies Used
- Backend: .NET Core
- Frontend: Angular
- Database: Microsoft SQL Server
- APIs: RESTful integrations for logistics and shipping partners
- Authentication: OAuth 2.0 with role-based access
- Hosting: Azure App Services
Results
- Cut order processing time by over 40%
- Reduced manual entry errors and fulfillment delays
- Improved communication and transparency for both teams and customers
- Decreased backlogs and support queries related to order status
Business Impact
The system provided a centralized, automated platform that aligned departments and improved operational efficiency. It laid a strong digital foundation for the company’s continued growth and client satisfaction in the competitive U.S. market.
